Frequently asked questions (F.A.Q.'s)

If your question is not answered below please use our contact form to ask your question.

What are your delivery charges?
Delivery to the UK Mainland (excluding Scottish Remote Areas) is free for orders over £85 excluding VAT (excluding some large/bulky items).

The delivery charge for other orders is based on the total weight of your order and starts from £3.45 for small orders.

To check the actual charge of any order is simple:-

1. add all the items you require to the shopping cart.
2. enter your postcode in the delivery estimator and click on update order

The shopping cart will then calculate the delivery charge for your order and may show one or more delivery methods for you to chose from. You can add, remove and change the quantity of anything in the shopping cart as required.

You are not obligated to buy anything unless you choose to complete the checkout procedure and enter your payment details.

Where do you deliver to?
We only deliver to addresses in the UK (Excluding Northern Ireland)

Do your prices include VAT?
No, prices shown exclude VAT, unless stated differently.

Can we collect our order from your premises?
We offer a "Click-and-Collect" service for customers local to us. We do not have a trade counter or facilities for face-to-face sales. All "Click-and-Collect" orders must be placed and paid for on our website. Please do not attempt to collect your order until we let you know it's ready for collection. If you want the "Click-and-Collect" option added to your account please contact us.

When will you despatch our order and how long will delivery take after despatch?
Full details of our Despatch and Delivery service are available HERE

Do you have a minimum order value?
No, you can order just what you want.

How do you despatch the order?
This depends on the weight and delivery destination. Most orders are sent by a commercial carrier such as DPD, Parcel Force, etc. Some smaller orders may be sent by Royal Mail. We use a signed for service in most cases so please make sure someone will be available to sign for it.

Can you deliver to a different address?
Yes, when going through checkout you have the opportunity to specify a different delivery address. Please note our carriers cannot deliver to a P.O. Box address.

Can we specify a day and or time that our order will be delivered?
Unfortunately not, all orders are processed in the order we receive them. The actual date of despatch is subject to stock availability and workload. Delivery is usually the next working day after despatch but is not guaranteed, all of which which means we cannot be sure exactly when delivery will take place. To help our customers who are not home all day there is the option to specify an alternative delivery address during checkout, e.g. a friend, neighbour, relative or place of work.

Do you offer an express service?
Sorry no, all orders are dealt with in the order they are received. Please don't email us asking if your order can be pushed ahead of other orders as we don't like having to say no, but we won't do it as it would be unfair to our many customers who allow adequate time to receive their order.

Can we place an order by email, post, telephone or fax?
Sorry no, we are an internet based business and all orders must be placed on our web site.

Can we contact you by telephone?
As a purely internet based business and to keep our prices as competitive as possible we do not have a staffed sales office and therefore are unable to provide telephone support. All enquiries are dealt with by email. We find this far more efficient and provides a written record of any information we have provided you with. Please use our contact form or send us an email with the details of your enquiry and we will get back to you promptly.

Do you offer bulk discounts?
Bulk discounts are shown on all products where available.

Do you produce a printed catalogue?
We do not produce a catalogue as our range is constantly growing and a printed catalogue would be out of date almost as soon as it was printed. You can view and order our full range of products on our web site.

What payment methods do you accept?
Our website accepts most major credit and debit cards.

Are you VAT registered?
Yes, our V.A.T. registration number is 144 7472 03

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